GENERAL INFO

Seller: Company Holzenbro, MB (Further: “SELLER”)

Company code: 306149598

VAT code: LT100015568117

Address: Tičkūnų g. 8, Tičkūnai, LT-38410 Panevėžio r., Lithuania

Mobile phone / Viber (free of charge): Tadas (00370) 64257949 

E-mail: sales@saunastic.com

Open: Monday – Saturday 8:00-18:00h. (GMT +2:00)

The Customer clearly understands that the place of production is in Lithuania. The Customer becomes the owner of the product after the complete payment (100% of the total amount) for the product. Please note that the company Holzenbro, MB does not deliver the products to the Customers. It is assumed that every time the Customer seeks the shipping offer from the company Holzenbro, MB, it will act as the middleman and pass the quote of shipping price from the shipping company to the Customer.

The customer clearly understands that all pre-sale and post-sale services are offered from Lithuania as described in this document.

Customer: an individual person or a company willing to purchase the product from the SELLER. (Further: “CUSTOMER”)

Goods/Parcel: the product which is offered by the SELLER.

PAYMENT TERMS – CONTRACT CONFIRMATION

SELLER accepts the following payment method – bank transfers. Contact us for more information. Additional taxes (if any), namely: currency conversion is covered by the CUSTOMER.

Normally, a 50% deposit is required to start processing the order for all products. The detailed contract between both parties is agreed via email and the invoice is issued. Email communication remains as official agreement. When the product is finished, prior to the full balance payment, the SELLER sends pictures of the finished product, and awaits for final payment from the CUSTOMER.

Once the deposit payment is made by the Customer, the contract (agreement via email) is confirmed and no longer changes in the contract or in the configuration of the product are possible. The Seller will not be responsible for any mismatches if the configuration of the product was altered after the confirmation of the contract (after the first payment is received).

The agreement via email is the main and the last document according to which the product is produced. No information will be taken into account if it is not found in the agreement.

The main pictures of the products found on the website does not correspond to the specifically ordered product and it might be different as all products are hand-made. The specifications according to which the products are produced are always agreed via email.

All prices found on our websites are in EUR.

DELIVERY

The SELLER supplies and delivers goods to all of Europe and some non-Europe countries.
If you are not sure that delivery to your country is possible, please contact us and we will check up delivery options.

Delivery is generally by a large truck or a flat-bed trailer. Customers must make sure that such a shipping option is acceptable. Drivers will be helpful and sometimes (if possible) they will help to unload the goods and carry them to the final place. Generally, it must be assumed that unloading the goods is at the CUSTOMER`S risk and responsibility. Normally, some products (e.g. Hot Tubs) can be unloaded by 3-4 strong men. If it is sauna or other larger product, the CUSTOMER needs to arrange a forklift to unload it.

If there are any known difficulties accessing your area, the CUSTOMER must inform the Seller prior organizing the transport and the goods leaving factory. Failing to do so, the CUSTOMER will be held responsible for any shipping difficulties caused by those obstacles.

The delivery period is usually discussed prior to the order. The lead time is around 4-5 weeks, depending on actual ordered product.

The parcel remains at the SELLER’S responsibility until the product will be loaded to the transport. During the transportation, goods are insured by CMR (Convention on the Contract for the International Carriage of Goods by Road). Once the parcel has been delivered to the CUSTOMER, it will be held at his risk and the SELLER will not be held responsible for any loss or destruction.

ACCEPTANCE AND RETURNING POLICY

The goods must be inspected prior to unloading. Any missing parts or destruction caused by transportation must strictly be marked in the shipping document (CMR), the document must be scanned and afterward sent to SELLERS responsible person within 5 business days. If the parcel did not meet your expectations, contact us the same day and we will help to solve the problems.

Right to cancel the purchase:

Holzenbro, MB products are always special orders for goods that are customized for each individual customer at the time of the order.

Once the deposit was paid and the order was cancelled, the balance does not required to be paid and the deposit remains for SELLER.

WARRANTY

Warranty: the CUSTOMER accepts warranty conditions and terms which are explained in this page. The warranty starts with the balance payment.

Wooden products:

CUSTOMER accepts that wood is a natural material. It must be noted that wood will have grains and knots which will vary since the product is hand-made. As a natural product timber will react to changes in atmospheric conditions (may shrink or expand). Visible splitting of the wood may occur as it expands and contracts with changes in humidity and temperature. These happenings are perfectly normal and natural. It must be noted that natural wood changes do not affect the integrity of the timber therefore splitting or cracks are not covered by any guarantee.

The goods shipped by the SELLER are natural and hand-made products, therefore, slight variations in their properties may occur from time to time.

The CUSTOMER is held responsible for site preparation before and after the reception of a product. Please note that SELLER provides installation of all desired equipment in a product but due to different country requirements does not provide end-electric installation services (different plug connections etc.) (concerns electric heater of a product and individual designed sauna’s electric installation). CUSTOMER understands that the product was manufactured in a foreign country, therefore, end-electric installation services should be provided only by authorized technicians in the CUSTOMER`S country (if requirements set out so).

Before the first commencement of the electric or/and the wooden heaters, we always recommend consulting the local certified specialist.

FORCE MAJEURE

SELLER is not responsible for any failure to deliver caused by circumstances beyond their control including (but not limited to) strikes, terrorism, war, weather conditions, exchange fluctuations, governmental or regulatory changes, and natural disasters.

Detailed warranty form

This warranty policy was drafted following Directive 2011/83/EC and Directive 1999/44/EC. According to this document, SELLER provides 24 months of warranty service for the product. Higher utilization parts, such as heaters and all-electric equipment, are covered for a 12-month warranty period. The warranty period commences once the product is fully paid for and delivered to the CUSTOMER.

SELLER always aims for efficient solutions and for said solutions to satisfy both parties. In return, the SELLER expects collaboration and smooth communication on the CUSTOMER’s part.

Electric heaters: all electric wiring work must be carried out by a certified electrician. It is strongly suggested to not leave the stove unattended, at least the first three times of firing it up.

Variations: The CUSTOMER understands that the product is handmade thus products of the same model may have differences.

Wood alteration: wood will have grains and knots that vary. As a natural product, it will alter when exposed to environmental conditions and during utilization. For this reason, visible splitting may occur as wood expands. These changes are normal and natural, they do not affect the integrity of the wood. SELLER strongly suggests oiling exterior wooden parts at least twice a year for rot prevention and to extend service life.

Leakage: Wooden hot tubs tend to leak initially (as wood needs time to absorb water and expand for small gaps to close) and may leak small amounts of water during later use. This is also a normal and natural occurrence.

Water heating for hot tubs: water must cover the upper connection to the heater before a fire is ignited/the electric heater is turned on. Failure to follow this can cause severe damage to the product, i.e. melting of plastic lining, burning of wood paneling, etc. and it may become inoperative.

Very small visible scratches (round or another form), and tiny air pockets that appear on fiberglass surfaces (without water penetration) are not considered defects as they do not change or worsen the use of the product.

Assembly kits: The CUSTOMER is fully responsible for correct assembly. Available time and skill level must be considered beforehand. If the CUSTOMER cannot assemble the purchased assembly kit, he shall seek professional help. Professional assembly expenses are not covered by SELLER.

 

Improper use: CUSTOMER must familiarise himself with User manuals and follow their instructions. Failure to follow User manuals can lead to irreparable damage. The CUSTOMER is always encouraged to contact the SELLER for any additional information regarding the use of the product.

Upon receiving the product CUSTOMER must examine it as soon as possible. If the CUSTOMER notices any damage/missing items, the CUSTOMER must note it down in the CMR (Contract for the International Carriage of Goods by Road) consignment note, which is handed to the CUSTOMER by the driver to sign. By signing the CMR consignment note, the CUSTOMER confirms that the product was delivered undamaged. If the CUSTOMER notices damage/missing items upon receiving the product, the CUSTOMER must inform the SELLER in 2 business days.

CUSTOMER is responsible for unloading the delivered product unless agreed otherwise. If the driver offers help during unloading, the CUSTOMER may accept it, however in this case, if any damage occurs during unloading, neither the SELLER nor the transport company is held accountable.

Warranty will be granted according to the original purchase receipt or invoice. For warranty service, please refer to SELLER of the products. The manufacturer warranty goes into effect within 14 working days after the notification from the CUSTOMER is received.

During the warranty period, replacement products for damaged/non-functioning parts are delivered free of charge by the SELLER upon receiving valid visual evidence, and after the examination of professionals. CUSTOMER covers the delivery expenses for non-functioning parts back to factory where they will be examined and, if needed, repaired or replaced. The CUSTOMER is responsible for reconnecting or reinstalling replacement parts.

When possible to repair damaged/non-functioning parts locally, CUSTOMER may seek professional help locally. Before repair work, the CUSTOMER must provide a price estimate to the SELLER. If SELLER deems proposed repair work costs adequate for needed repairs, SELLER covers the expenses.

SELLER reserves the right to decide which warranty option to implement.